- Payment Options
-
Arkcotex.com accepts:
Visa, MasterCard, American Express and Discover
After you click "Submit Order" an e-mail confirmation
including an order number will be sent to the e-mail
address on file. Full order information, including shipment
tracking, can be found in Your Account after your order is
placed. Once your order has shipped, your credit card will
be charged. You will only be charged for the items that
are shipped to you, along with appropriate shipping and
tax where applicable.
- Security
-
When ordering with us, we want our customers to feel confident
that their personal information and credit card data is completely
safe. On Arkcotex.com, we employ 128-bit Secure Sockets Layer (SSL)
technology that safely encrypts all of your private information
when placing an order, and guarantees it is sent securely into
our systems to be processed.
- Shipping Times
-
Regular service: 5-7 business days
Overnight service: available for most items shipping within the continental U.S. Call 1-888-464-6289 before 10:00am PST, Monday through Thursday. Overnight orders placed on Friday will be delivered the following Monday.
*For express delivery, online orders must be placed by 10:00am PST.
- Shipping Charges
-
Please use the chart below to estimate the standard shipping charge for your order:
>> Standard Delivery - $13.95 (5-7 business days)
>> Two Day Delivery - $28.95 (2-3 business days)
>> Overnight Delivery - $38.95 (1-2 business days)
>> Canada Delivery - $45 (7-10 business days. Customers are responsible for all duties and taxes assessed.)
Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays or holidays). Two Day and Overnight Delivery orders placed after 10 am EST will not ship until the next business day. Some orders will take 24-48 hours to process.
Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped. Information about any backordered items will be included in this email. Your order will be shipped via standard shipping unless you select an alternative. Upon shipment, most orders are received within 7 business days.
- International Ordering
-
Please complete your order online or contact us at 888-464-6289 between 8 am and 12 midnight EST.
All Arkcotex prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically.
- Canada Shipping
-
Orders shipped to Canada will be charged a standard delivery charge of $45.00 Effective 2/02/09, customers are responsible for paying all duties, taxes and other fees assessed by the Canadian government.
Orders sent to Alberta, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario, British Columbia, New Brunswick, Prince Edward Island and Saskatchewan will be shipped via UPS and are generally received within 7-14 business days from the date of shipment.
Orders shipped to the Northwest Territories, Yukon and Nunavut will ship via United States Postal Service and are generally received within 7-14 business days from the date of shipment.
We regret that we are unable to ship to Canadian PO Boxes. Unfortunately, Canadian orders cannot be expedited.
- International Returns
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Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.
Arkcotex Fashion Inc.
17421 E Gale Ave.
City Of Industry CA 91748
USA
Your refund will be credited back in US Dollars at the current exchange rate.
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